Privacy Policy

Introduction

Pixel & Panel respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, request a quote, request a free visibility check, contact us, or purchase services from us.

Pixel & Panel is a Texas limited liability company that provides branding, website, Google visibility, QR code campaign, design, signage, print marketing, and related business services. We operate as a service-area and remote business. We do not operate a public storefront.

By using our website or submitting information to Pixel & Panel, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you choose to provide directly, including:

• Name, business name, email address, phone number, project details, service interests, quote request details, and free visibility check details.
• Messages, notes, files, artwork, logos, brand assets, photos, documents, billing details, or payment-related information connected to a project.
• Basic website usage information such as IP address, browser type, device type, pages visited, time spent on pages, referring website, traffic source, analytics data, and performance data.

How We Use Information

• Respond to questions, prepare estimates, quotes, proposals, and invoices, and communicate about projects.
• Provide website, design, signage, print, QR code, Google visibility, and related services.
• Review business visibility, website, Google presence, and marketing needs.
• Send proofs, approvals, updates, project instructions, invoices, receipts, and payment communications.
• Schedule consultations, delivery, installation, or production steps with service providers when needed.
• Improve the website and customer experience, track performance, maintain business records, prevent fraud or misuse, manage disputes or chargebacks, and comply with legal, tax, accounting, or regulatory requirements.

Pixel & Panel does not sell personal information.

Forms and Visibility Checks

When someone submits a contact form, quote form, or free visibility check form, Pixel & Panel may use the information provided to understand the request and contact the person back.

If someone requests a free visibility check, Pixel & Panel may review publicly available business information such as a website, Google Business Profile, online listings, social media presence, and other public business visibility details.

Submitting a form does not create a client relationship until both sides agree to move forward with a project, payment, or written service agreement.

Payment Information

Pixel & Panel may use third-party payment processors to process payments, invoices, deposits, balances, and related billing activity.

Pixel & Panel does not intentionally store full credit card numbers or full bank account details on the website. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

Payment-related records may include customer name, business name, billing contact information, invoice number, payment amount, payment status, transaction date, and records needed for accounting, tax, dispute, fraud prevention, or chargeback purposes.

Third-Party Tools and Service Providers

Pixel & Panel may use trusted third-party tools and service providers for website hosting, email, forms, analytics, payment processing, invoicing, customer communication, file storage, project management, design workflow, QR code tracking, and website performance monitoring.

For physical signage, print, installation, delivery, permitting, or related production work, Pixel & Panel may use third-party vendors, production partners, installers, or service providers. Pixel & Panel may share only the information reasonably needed to complete the requested work.

Website Analytics and Cookies

The website may use cookies, analytics tools, or similar technologies to understand how visitors use the site, improve the website, and measure marketing performance.

Visitors can adjust browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

QR Code Campaigns and Tracking

Pixel & Panel may create QR code campaigns for customers. QR codes may direct users to landing pages, contact forms, menus, review pages, quote pages, or other online destinations.

Depending on the campaign setup, QR code tracking may collect general scan-related information such as number of scans, approximate scan time, general device or browser type, approximate location data where available, campaign source, landing page visits, and form submissions connected to the campaign.

Pixel & Panel does not use QR code tracking to collect sensitive personal information unless a visitor voluntarily submits that information through a form.

Customer Files and Project Materials

Customers may send logos, artwork, brand files, photos, copy, website content, business information, or other materials for a project.

By sending materials to Pixel & Panel, the customer confirms they have the right to use and provide those materials.

Customers are responsible for the accuracy, ownership, licensing, spelling, grammar, legal compliance, and permitted use of any content, artwork, images, trademarks, logos, claims, or materials they provide.

How Long Information Is Kept

Pixel & Panel may keep customer and project information for as long as reasonably needed to respond to inquiries, complete projects, provide support, maintain records, handle accounting and tax obligations, resolve disputes, defend against claims, manage chargebacks or payment issues, and comply with legal requirements.

Sharing Information

Pixel & Panel may share information when reasonably necessary to complete a project, process payments, send invoices or receipts, host or maintain the website, coordinate printing, signage, delivery, installation, or permitting, work with subcontractors or vendors, comply with legal requirements, prevent fraud, or protect business rights.

Pixel & Panel does not sell customer information.

Communication

When someone contacts Pixel & Panel or submits a form, Pixel & Panel may respond by email, phone call, or text message using the contact information provided.

People may ask to stop non-essential marketing communication at any time by contacting hello@pixelnpanel.com.

Children's Privacy

Pixel & Panel's website and services are intended for businesses and adults. Pixel & Panel does not knowingly collect personal information from children under 13.

Changes to This Policy

Pixel & Panel may update this Privacy Policy from time to time. Continued use of the website after updates means the updated policy applies.